Information you've provided to us, including on our websites.
Information about our content and services you've ordered or enquired about.
Information we collect from the devices you use to access the websites. For more information on cookies and how to manage them, please see the section on cookies.
IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites) and location data.
You should be aware that when you access or use our content, products and services, we may collect information from the devices you use to receive content, products and services by using 'cookies'. If you'd like to learn how to manage these cookies and choose whether or not to receive information of different types, please see the section "Controlling My Cookies" below.
Cookies are small bits of text that are downloaded to the devices you use to receive content, products and services and access online information.. Your browser makes these cookies available every time you visit the website again, so it can recognise you and can then tailor what you see on your device.
Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.
Some cookies are essential to help your devices download or stream the information, or so you can move around websites and use their features. Without these cookies, content, products or services you've asked for can't be provided.
Here are some examples of essential cookies.
Positioning information on a smartphone screen, tablet device or other screen so that you can see the website and use its functionality.
Keeping you logged in during your visit or enabling you to stream content; without cookies you might have to log in on every website you visit or repeatedly adjust your volume and viewing settings.
Some are session cookies which make it possible to navigate through the website smoothly.
Cookies allow the application or website to remember choices you make, such as your language or region and they provide improved features.
Here are a few examples of just some of the ways that cookies are used to improve your experience on our applications and websites:
We like to keep track of what websites, information and links are popular and which ones don't get used so much, to help us keep our information relevant and up to date. It's also very useful to be able to identify trends of how people navigate (find their way through) our information and when and where 'error messages' may originate.
This group of cookies, often called 'analytics cookies' are used to gather this information. The information collected is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies are used to improve how an application, a website and its pages work.
Our applications, web locations, websites and communications you get from us also contain small invisible images known as 'web beacons' or ' pixels'. These are used to count the number of times the page or email has been viewed and allows us to measure the effectiveness of the communication.